The 6 Critical Keys to Increasing Profits and Driving More Sales With Social Media and Technology!

I received a call from a potential client recently. This call was different than most I receive. You see, this business owner was angry! I mean outright ticked off!

He wasn’t angry with me. No. Not angry with his industry. He was very angry with new technology and marketing, and the people trying to constantly promise him the moon if they signed up for their service.

The call went something like this…

“Is this Bill?”

“Yes sir,” I said. “How can I help you?”

“My name is Bob. I am the president of XYZ Company (the names have changed to protect the frustrated.) I am so sick and tired of all the calls, emails, and letters I am receiving from people who say they can get me to the top of Google, start a Facebook page, show me how to Twitter, and promise me a ton of sales with this new marketing stuff. I have tried their pay-per-click programs and wasted a ton of money. They promised they could get me to the top of Google, and 1 year later, I am no where near the top. I am fed up wasting time and money!”

“I understand Bob. What made you call me specifically?”

“My friend is a client of yours. She told you can sort this out for me.”

“Thank you for calling Bob. Yes I can help you. Let’s talk about your frustrations and how we can turn lemon into lemonade…”

I can’t tell you how many times I hear those same frustrations from clients and customers. They weren’t as passionate as Bob, but you can hear the fear and desperation in their voices too.

The new internet media can be a blessing or a curse, depending on how you approach it, your mood to embrace it or not, and your passion to execute a very good plan.

Part of my weekly ritual is to spend time studying trends in consumer behavior, electronic trends, ecommerce advances, and better understanding the lifecycle of the purchasing process.

Not only do I read research articles, I pay attention to my own buying habits and those around me. And have those habits ever changed in the last few years.

With the incredible growth of Smartphones, tablets, e-readers, and other mobile devices, consumer buying habits are changing literally right before our eyes.

Social media such as Facebook, Twitter, and Pinterest, are captivating consumers in every walk of life and creating opportunities to communicate with them like never before. We now have a tremendous opportunity to tell our story and capture that lucrative group of buyers who can be very loyal to your business.

Before I get into strategies and techniques on how to improve your sales and profits through better customer engagement, let’s look at some trends. Forrester Research, Inc, Pew Research, and the Nielsen Company have all recently completed studies. Here are some interesting statistics they discovered:

  • 43% of all U.S. retail sales are influenced by the web (Forrester 2010)
  • Preference by U.S. online adults to receive customer support via the phone has fallen from 32% in 2007 to 29% in 2010. (Forrester 2010)
  • U.S. online adults report they spend equal amounts of time – 13 hours a week – watching TV and being online. TV viewership has increased only 5% from 2005 to 2010. (Forrester 2010)
  • 79% of U.S. online adults read print magazines, down from 84% in 2007. (Forrester 2010)
  • 58% of U.S. online adults prefer to research a product online, up from 43% in 2007. (Forrester 2010)
  • As of February 2012, Pew Research states that 88% of all adults use cell phones. About 50% of those are Smartphones (Up from 17% in 2010.) Over 80% of Smartphone owners use the internet with the phones at least once a month.
  • Nielsen says that adults have increased access to social sites via their phones from 11.1% in March 2010, to about 40% in September 2011.
  • In 2010 Forrester Research stated that 10.3 million U.S. adults owned tablets, and will be about 82 million by 2015. CNET states that the ownership of tablets increased from 10% in mid December 2011, to 19% in mid January 2012.

I believe this is the tip of the iceberg in terms of accessing the internet, shopping, and buying. You will see these numbers climb dramatically.

What Does All This Information Mean?

These statistics mean a few things to your business. One, there is more and more opportunity to connect with consumers in a positive way. This new reality also creates more work, the need to have a deeper and comprehensive strategy, and you will need a dramatic shift in thinking if you are not already on board with the consumer’s changes.

With the world literally at the consumer’s fingertips (anywhere), his or her tendency is to bounce around on the internet very fast and can lose interest in your company, product, or service. You must use a number of different strategies and tactics to create a conversation with these consumers, methodically move them towards purchasing from you, and not lose them to someone else that has grabbed their attention.

Consumers can now enter the buying game from so many directions. They have more options, thus more directions than ever before. They can find you with a simple Google search for your company or product. They can see your pay-per-click ad. Or a large banner ad that follows them on the internet. They can find you on a Facebook ad, or if one of their friends likes your page, you show up on their friends Facebook wall. Or what about a prospect sharing your Tweet about a particular promotion to their Twitter followers?

And there are emails, direct mail programs, print ads, radio, TV… the list goes on and on. It is more important than ever to know your prospects/customer, your target market and find out where they spend their time. Then target your campaigns appropriately to your prospects.

Once the consumer enters your marketing lifecycle, the message you send is critical to better conversions and also repeat business. You need to think of your marketing lifecycle more circular now, rather than linear. The circle is the top of a funnel. The circle includes all the different media types. You still need to move them along through the qualification funnel, but now the size of the top of the funnel has gotten much larger, and is getting bigger every day. If you continue to exclude some opportunities, your funnel top becomes much smaller than your competitors. More leads into the funnel, the more sales and profits come out the bottom of the funnel.

6 Critical Keys

Critical Key 1:

One critical key to improving your sales conversions and revenue is to reduce the friction to your sales closing (conversion) by engaging the consumer in the channels they are engaged. Embrace where they go and spend time developing strategies that will convert them right there. Not distracting them to other channels.

If you have a lead on Amazon, get them checked out then and there. Don’t count on moving them to another site where they have to think about it again.

Critical Key 2:

Make sure you know your target market very well. Where do they spend their time? Do they use Smartphones? Do they carry their tablet into your retail store? Check your Google Analytics to see how they are reaching your site and to what pages. What is their income range? The list goes on and on.

Critical Key 3:

It’s really the old K.I.S.S. principle. Keep the conversion and closing very simple and easy for the customer to understand.

From and ecommerce point of view, the checkout needs to be very simple and streamlined. The customer needs to feel comfortable and understand everything about the sale. How much is shipping going to cost me? How long will it take? What is your return policy?

Critical Key 4:

If you are promoting a product in an email campaign or any campaign for that matter, the link from the media to the product needs to be directed to a landing page with a specific call to action, or directly to the product page. Don’t make the customer search for the item on your site, or other sales page. All too often I see clients directing their campaigns to the main page of the site instead of a dedicated page. A huge mistake.

Critical Key 5: Cross Channel Marketing.

Consumers use many different ways to communicate with their friends, family, and you, their retailer, e-tailer, or service provider.

Expanding your marketing message beyond just email, or direct mail is critical to your success. Those businesses who don’t engage with their prospects and customers through multiple channels and cross over between these channels will not be maximizing their opportunity to sell, and will not see their business grow.

Traditional marketing has always been explained as a three-prong approach. You need to deliver the right message, to the right people, at the right time. We now need to look at a fourth prong, delivering all these through the right media.

Critical Key 6:

Embrace the opportunities. Check your mood about the new marketing opportunities. Be careful selecting multiple companies that will tell you they can promise to get you to the top of Google, or fix your reputation online, or will put together a pay-per-click campaign that will change your world.

Bob was a tough one to win over. Once I was able to help him understand the big picture, we were able to lay out a great plan and then execute making small adjustments along the way. I have to say, Bob is much happier today. And his qualified leads more than doubled once we were able to define his target market and refine his unique selling proposition.

All of these things can happen, but with a strategic plan, and a compelling message. Now, commit to yourself that you will first formulate a comprehensive internet marketing plan, and then execute the plan to bigger sales and bigger profits.

Good luck and great marketing!

Bill Mooney

Video Marketing Concepts on How to Bring Loads of Traffic to Your Website

More and more people are watching videos every day. They are not just watching videos in YouTube, but also in other video websites as well. As an internet marketer, you should take advantage of this opportunity to use videos in bringing in more traffic to your website. The following video marketing concepts are essential to video marketing as it is such a powerful tool in finally getting that highly targeted traffic:

1.      Know Your Target Market

One video marketing concept you should know is that you have to understand what your target market is. You can do some research regarding what type of demographics your target market belongs to. For example, if you are promoting a product or service about video games, they are likely to belong in the teenage to adolescent age group. If your website service is about cell phones then your target market may belong to a wide range of groups since anyone can be buying cell phones these days.

2.      Write Content which is Compelling

After knowing your target market, another video marketing concept to take into mind is that you should write content for your video which is compelling enough for the viewers to stick with it right to the end. You can write effective content to your videos by knowing what appeals to your target market. So this again takes research on what clicks to the people who view similar videos to yours. Videos which are short, yet succinct enough in its message will be viewed the most since it takes easily to load or to download in computers.

3.      Use keywords

Never underestimate the power of keywords in driving more traffic to your website. Keywords are also very applicable while creating content for your video since they are the most probable words or phrases to be searched by people. This video marketing concept is so important that if you don’t use it, your video may remain obscure forever. With keywords, people will easily search to your video and are most likely to go beyond and view your website. This could get you prospective customers to the content, products or services you are promoting.

4.      Using Your Creativity 

The videos that actually appeal to a lot of viewers are not those who follow a strict formula in video marketing, but those who use these tips and strategies effectively to create their own style. By being creative, you may get more traffic that what you ever thought possible. You can also attract more viewers to your videos, thus having a bigger chance to lead prospective customers to your website. This video marketing concept is rarely used, so use your creativity wisely.

By knowing what works and what doesn’t, you can get inspiration to create and post your videos in such a way that it will lead your viewers to click through your website. Videos get a higher ranking in search engines, so use this opportunity to get that traffic you truly want for your website. You can learn more from the one who knows video marketing the best through this intensive course on video marketing concepts.

How to Benefit From Renegade Network Marketer Concept and How Network Marketing Works

It is very easy to become an independent distributor for any MLM company; the challenge is recruiting a sizable organization to generate income. Building a network marketing business is getting more difficult; as it is getting very competitive because there are more companies enter into the market everyday. To become successful in this business, you need to be prepared mentally and emotionally to overcome all disappointment and rejections associated with prospecting and sponsoring.

If you want to be champion of this business, you must prepare to explore different prospecting and leads generation methods.

By exploring these three methods, you will be able to add 20 to 30 new reps a week to your business…guaranteed! As long as you are prepared to work out the concepts, you will be able to get a predictable result

(1) The Magnetic Sponsoring Concept

In order to stand out from the crowd, you must be different from others. You need to brand yourself so that your prospect can differentiate you from others. Magnetic sponsoring is all about branding yourself as an expert in any MLM company. You need to decide how you want to brand yourself and focus on building that brand. This system applies the concept of all successful marketing company has a brand that their customers can associate to. Instead of you chase after your prospect, you prospect looks for you. You are being hunted rather going everywhere to hunt for prospect. This is a major shift in paradigm as most MLM companies will train you to become a skilled “head hunter” to hunt for your prospect. This concept is founded by Mike Dillard who started as a waiter and within one and a half years, turned his network marketing business into a million dollar business because he ‘cracked the code’ to network marketing by finding a way to generate leads and turn those leads into money. In this system, you make money regardless your prospect joins your primary MLM business.

(2) The Renegade Network Marketer Concept

This is a concept that goes against the grain of what most traditional network marketing reps know. The network marketing newbie learns all the skill from his up line mentors and his mentors learn it from their mentors. Methods such as building a list of names by searching the directory of mobile phone and gather name cards that collected years ago, meeting up with strangers, approach anyone who is 3 foot around you(3 foot rules), approaching dead beat leads are all outdated methods are considered obsolete. They practice new ways to bring in leads on the Internet and although this concept is shunned by old school network marketers, it has brought results to many people who embrace their techniques.

(3) How Network Marketing Works

How Network Marketing Works is a step-by-step system that teaches network marketing reps how to generate leads using the Internet. This course is very comprehensive as it teaches people how to tap into Internet marketing traffic generation methods. Topics include how to build powerful lead capturing pages, how to use ready written network marketing articles to drive traffic and different ways of list building methods, the training consists of audio courses and video courses that teach you everything about lead generation in network marketing. The courses also coach you how to write persuasive emails and get people to buy your offers.

Regardless of which method you decide to use, it is very important to take necessary actions and not to give up before experiencing success.

Please remember that thing which we persist in doing becomes easier to do, not because that the nature of the thing has changed but our ability to do has increased.